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A new generation of engineers
A new generation of engineers

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Quality and management - 4FMT1140

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  • Number of hours

    • Lectures : 6.0
    • Tutorials : 3.0
    • Laboratory works : ?
    • Projects : ?
    • Internship : ?
    • Written tests : ?
    ECTS : 8.0
  • Officials : Bernard PINEAUX

Goals

Convince students that continual improvement is a necessary condition to expand organisms and that it is obtained by applying obvious principles that are applicable by everyone.
At the end of the course, students will:

  • have used some quality management tools (KJ, QFD);
  • understand the ISO 9001 management system requirements
  • have written a typical procedure used to implement a quality management system.

Content

POUR L’ACCÈS AUX DOCUMENTS SUPPORTS, VOIR LE LIEN VERS LE SITE INTERNET CHAMILO DANS LA RUBRIQUE "BIBLIOGRAPHIE"/ FOR ACCESS TO SUPPORT DOCUMENTS, SEE THE LINK TOWARD THE "CHAMILO" WEBSITE IN THE "BIBLIOGRAPHY" HEADING

Chapter 1. Background, management systems, principles, approaches - Communication, general semantics
Chapter 2. ISO 9001 standard - Principles described in its chapters - Processes and ratios - Implementing a management system in accordance with the ISO 9001 standard - Quality improvement - Audits
Chapter 3. Quality management tools (brainstorming, problem solving, 5M, KJ, QFD).
Guided work (group of students) : KJ ((affinity diagram)
Guided work (group of students) : QFD (quality function deployment)
The course and the guided work are independent.

Prerequisites

None, but an experience in a company will be useful.

Tests

Graded homework (groups of 2 or 3 students) : write a typical procedure used to implement a quality management system.
Can be made up if the lack of delivery of the homework is justified.

La note du devoir à la maison (rédaction de la procédure) constitue la note finale/The grade is that of the procedure.
Rattrapable si la non-remise de la procédure est justifiée/Recoverable if the lack of delivery of the homework is justified.

The exam may be taken in french or in english FR FR

Calendar

The course exists in the following branches:

  • Curriculum - Pagora Engineer - Apprentice - Semester 7 (this course is given in english only EN)
  • Curriculum - Pagora Engineer - Student - Semester 7 (this course is given in english only EN)
see the course schedule for 2018-2019

Additional Information

Course ID : 4FMT1140
Course language(s): FR

You can find this course among all other courses.

Environmental security

Pas de consigne spécifique, les enseignements ayant lieu en salle de cours.

Bibliography

Revue/periodical : Qualitique.
SHIBA S. Les outils du management de la qualité : guide pédagogique. Nanterre : Mouvement français pour la qualité, 1995
ZAIDI A. Le QFD : une introduction. Paris : Tec.&Doc. Lavoisier, 1990
SAUCET M. La sémantique générale aujourd'hui. Paris : Le Courrier du Livre, 1996
SERRES J.C. Manager dans l'incertitude : gestion des risques maximum. La Plaine Saint-Denis : AFNOR, 2006
SERRES J.C. Le management agile : construire et accompagner le changement. La Plaine Saint-Denis : AFNOR, 2007
Norme ISO 9001 :2015 / ISO 9001:2015 standard

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
http://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03508&id_session=0&gidReq=0&gradebook=0&origin=

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Grenoble INP Institut d'ingénierie Univ. Grenoble Alpes