Pagora rubrique Formation 2022

maintenance and continuous improvement - 4FMA2142

  • Number of hours

    • Lectures -
    • Projects -
    • Tutorials 8.0
    • Internship -
    • Laboratory works -
    • Written tests -

    ECTS

    ECTS 10.0

Goal(s)

Learning outcomes :

  • Present the role, organization and operation of a company's maintenance department through a stay in the department;
  • Implement the quality function deployment tool;
  • Use problem-solving tools and techniques;
  • Work in groups on case studies within a limited time frame.

Responsible(s)

Bernard PINEAUX

Content(s)

POUR L’ACCÈS AUX DOCUMENTS SUPPORTS, VOIR LE LIEN VERS LE SITE INTERNET CHAMILO DANS LA RUBRIQUE "BIBLIOGRAPHIE"/ FOR ACCESS TO SUPPORT DOCUMENTS, SEE THE LINK TOWARD THE "CHAMILO" WEBSITE IN THE "BIBLIOGRAPHY" HEADING

Three independent parts:

1) Stay in the maintenance department:

Each apprentice must schedule a stay in the maintenance department of his/her company (during the February-March period at the latest) and write a report including the fommowing items :

  • Staff
  • Activities
  • Hierarchy, link to the production department
  • Planning and organisation, procedures
  • Managing and performance indicators of the maintenance activities
  • Competences, safety-related habilitations, training of employees
  • Subcontracting and warranties
  • Available tools : workshop, measuring tools, ...

2) Individual QFD:

Taking into account the customers' needs is one of the requirements to obtain an ISO 9001 certification. The QFD approach enables to convert such needs into technical specifications.

The work consists in building a QFD matrix containing:

  • The ranked expectations of the ranked customers,
  • the technical specifications enabling to meet these expectations,
  • the correlations between these first two items,
  • the technical difficulties raised by these specifications,
  • the correlations between specifications, when appropriate ("roof" of the "house"),
  • the customers' complaints regarding their expectations (right side of the "house").

The work is carried by the apprentice within his/her company and in partnership with the supervisor and/or the person in charge of quality in the company.
This requires a stay in the quality department or with the competent colleagues if such a department does not exist in the company. the stay must then be scheduled during the February-March period at the latest.

All information contained in the QFD will remain confidential.

The apprentice may define the customers (who may be internal customers if the context or the criticity of their requirements justifies it).
The needs and their criticity may be set using customers' complaints or existing expectations.

The specifications enabling to meet these expectations may have already been set or may result from a working group, an improvement project or from the apprentice's point of view.

3) Maintenance and continuous improvement day:

The day deals with several concrete, documented problems. These problems may concern maintenance, product quality (anomalies, irregularities), or the implementation of a process. They may be technical or organizational in nature but require technical knowledge. Each problem will be presented in its context, answering the 5W2H questions Who, What, Where, When, How, How much, Why? The presentation can be based on samples and/or records (traces of measurements, controls, adjustments).

For this purpose, we call upon the apprentices and masters of apprenticeship who volunteer to share an experience of problems encountered (solved or not) in order, firstly, to lead a work group to establish a diagnosis (probable causes) and, secondly, to complete this diagnosis by testifying to the approach adopted internally and, if necessary, to the resolution of the problem.
Masters of learning and their colleagues present during the "maintenance and continuous improvement" day will therefore be able to 1. discuss concrete problems (case studies) and obtain, if necessary, new avenues of investigation; 2. enrich the debate with testimonies and additional technical details.

Based on the answers to the 5W2H questions, the search for causes and then solutions can be based on the 5 M method or any other diagnosis tool.
Each working group will present its conclusions, hypotheses and lines of investigation in a maximum of 10 slides.

Course of the day (health constraints permitting):

8:30-8:45: welcome
8.45am-9.15am: presentation of the cases proposed by the manufacturers
9:15-10:15: work sessions in small groups (students-industry-teachers)
10:15-10:30: break
10:30-11:30: working sessions
11h30-12h : informal presentation of the methodologies used by each group to the teachers in charge (in order to rectify the approach if necessary)
12h-13h : lunch
1pm-2:30pm : preparation of the presentations
2:30-4:30 pm: presentation of the results
4:30-5:00 pm: debriefing, assessment

The apprenticeship masters, or any person likely to bring clarifications on a given problem, will be able, if they cannot be present at this day, to connect by videoconference in order to work with the apprentices who deal with the problem.

Evaluation: the functioning of the group, the methodology used, the respect of the specifications, the quality of the presentation and the answers to the questions will allow the teachers in charge to give a grade to the members of each group.
Apprentices who have brought a problem to solve may, if the problem allows, also play the role of facilitator or expert: their evaluation will then take this additional service into account.

The health constraints in force will be applicable and may modify the format of this day. The problem-solving sequences can therefore be held at a distance if necessary.

Prerequisites

Courses "Quality and management" (4FMT1140).

Accessibility for people with disabilities : please contact us for further information

Test

1) Stay in the maintenance department:
Report of 3 pages maximum (12 body typeface, single line spacing.The document is given to the teacher in paper format and in digital format (put on the Chamilo platform) before a given deadline.
This document is not graded.

2) Individual QFD:
Report containing the "quality house" (Excel file) and the corresponding explanations. The document is given to the teacher in paper format and in digital format (put on the Chamilo platform) before a given deadline.
The grade of the report weighs 30% of the final grade.
Can be made up if the lack of delivery of the homework is justified.

3) Maintenance and continuous improvement day:
Each group presents conclusions, hypotheses and directions for further investigation. A maximum of 5 slides is allowed for the presentation. The latter is evaluated.
The grade obtained for the presentation weighs 70% of the final grade.
Cannot be made up in case of absence.

N = 0.3*N1 + 0.7*N2

1) QFD individuel/individual QFD :
La note tient compte du respect du cahier des charges et de la forme (orthographe, style).
The grade will take into account how the report meets the specifications and how the document is written (spelling and style).

2) Journée maintenance et amélioration continue / Maintenance and continuous improvement day :
La note prendra en compte le respect du cahier des charges, le fonctionnement du groupe, la méthodologie, la présentation et la réponse aux questions.
Les apprentis ayant apporté un problème à résoudre pourront, si le problème s’y prête, jouer également le rôle d’animateur ou d’expert : leur évaluation tiendra compte de cette prestation supplémentaire.
The grade will take into account how the specifications are met, how the group works together, which methodology is employed, how findings are presented and how questions are answered.
Apprentices who have brought a problem to solve may, if the problem allows, also play the role of facilitator or expert: their evaluation will then take this additional service into account.

Calendar

The course exists in the following branches:

  • Curriculum - Pagora Engineer - Apprentice - Semester 8
see the course schedule for 2022-2023

Additional Information

Course ID : 4FMA2142
Course language(s): FR

You can find this course among all other courses.

Environmental security

Pas de contrainte dans le déroulement de cette journée, si ce n'est d'intégrer la sécurité et l'environnement aux réflexions des groupes de travail.
Les enseignements ont lieu dans des salles de cours ou des salles informatiques.
Penser à éteindre ordinateurs et lumières en quittant la salle.
No constraint during this day, but safety and environment issues may be assessed by the working groups as they are trying to solve a problem.
Teaching takes place in classrooms.
Turn off computers and lights when leaving the classroom or computer room.

Bibliography

Identique à celle des cours prérequis.
Identical to that of the prerequisite courses.

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
https://chamilo.grenoble-inp.fr/main/document/document.php?id=0&cidReq=PAGORAA23FM03908&id_session=0&gidReq=0&gradebook=0&origin=&