Pagora rubrique Formation 2022

Quality and management - 4FMT1140

  • Number of hours

    • Lectures 6.0
    • Projects -
    • Tutorials 3.0
    • Internship -
    • Laboratory works -
    • Written tests ?

    ECTS

    ECTS 12.0

Goal(s)

Learning outcomes :

  • Use some quality management tools (KJ, QFD, 5M);
  • Hold a working group meeting;
  • Integrate the ISO 9001 management system requirements;
  • Write a typical procedure used to implement a quality management system;
  • Practice some general semantics principles.

Responsible(s)

Bernard PINEAUX

Content(s)

To convince students that continual improvement is a necessary condition to expand organisms and that it is obtained by applying obvious principles that are applicable by everyone.

POUR L’ACCÈS AUX DOCUMENTS SUPPORTS, VOIR LE LIEN VERS LE SITE INTERNET CHAMILO DANS LA RUBRIQUE "BIBLIOGRAPHIE"/ FOR ACCESS TO SUPPORT DOCUMENTS, SEE THE LINK TOWARD THE "CHAMILO" WEBSITE IN THE "BIBLIOGRAPHY" HEADING

Chapter 1. Background, management systems, principles, approaches - Communication, general semantics
Chapter 2. ISO 9001 standard - Principles described in its chapters - Processes and ratios - Implementing a management system in accordance with the ISO 9001 standard - Quality improvement - Audits
Chapter 3. Quality management tools (brainstorming, problem solving, 5M, KJ, QFD).
Guided work (group of students) : KJ ((affinity diagram)
Guided work (group of students) : QFD (quality function deployment)
The course and the guided work are independent.

According to applicable sanitary constraints, the sessions may be held at distance.

Key words :
Continuous improvement, quality, ISO 9001, management, general semantics, problem solving.

Prerequisites

  • Understanding English (course taught in English).
  • An experience in a company will be useful.

Accessibility for people with disabilities : please contact us for further information

Test

  • Course taught in English.

IMPORTANT: THE ASSESSMENT IS DONE DURING A SUPERVISED SESSION, EVEN IF THE WORK CAN BE COMPLETED AT HOME.
Assessed homework (in pairs or in triads): the session is dedicated to the writing of a typical procedure used to implement a quality management system.
The document is given to the teacher in paper and digital formats (the latter to be deposited on the Chamilo platform) before a deadline (later than the dedicated session).
The assignment can be made up if the non-return is justified.

In case of health constraint, the session dedicated to the evaluated assignment will take place remotely.

La note du devoir à la maison (rédaction de la procédure) constitue la note finale/The grade is that of the procedure.
Rattrapable si la non-remise de la procédure est justifiée/Recoverable if the lack of delivery of the homework is justified.

The exam may be taken in french or in english FR FR

Calendar

The course exists in the following branches:

  • Curriculum - Pagora Engineer - Student - Semester 7 (this course is given in english only EN)
  • Curriculum - Pagora Engineer - Apprentice - Semester 7 (this course is given in english only EN)
see the course schedule for 2022-2023

Additional Information

Course ID : 4FMT1140
Course language(s): FR

You can find this course among all other courses.

Environmental security

Les consignes relatives à la sécurité et à l'environnement sont évoquées en tant que de besoin. Les enseignements ont lieu dans des salles de cours ou des salles informatiques.
Penser à éteindre ordinateurs et lumières en quittant la salle.
Safety and environmental constraints are mentioned when appropriate. Teaching takes place in classrooms.
Turn off computers and lights when leaving the classroom or computer room.

Bibliography

Revue/periodical : Qualitique.
SHIBA S. Les outils du management de la qualité : guide pédagogique. Nanterre : Mouvement français pour la qualité, 1995
ZAIDI A. Le QFD : une introduction. Paris : Tec.&Doc. Lavoisier, 1990
SAUCET M. La sémantique générale aujourd'hui. Paris : Le Courrier du Livre, 1996
SERRES J.C. Manager dans l'incertitude : gestion des risques maximum. La Plaine Saint-Denis : AFNOR, 2006
SERRES J.C. Le management agile : construire et accompagner le changement. La Plaine Saint-Denis : AFNOR, 2007
Norme ISO 9001 :2015 / ISO 9001:2015 standard

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
http://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03508&id_session=0&gidReq=0&gradebook=0&origin=