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> Formation

Quality management - 5FM91015

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  • Number of hours

    • Lectures : 7.5
    • Tutorials : 4.5
    • Laboratory works : 0
    • Projects : 0
    • Internship : 0
    • Written tests : 0
    ECTS : 15.0
  • Officials : Bernard PINEAUX


Learning outcomes :

  • To partially implement a quality management system in agreement with the ISO 9001:2015 standard
  • To practice different problem solving and quality management tools (affinity diagram (KJ), Pareto diagram, quality function deployment (QFD), 5M method, why-why method, brainstorming;
  • To describe a process;
  • To write a procedure meeting the ISO 9001 requirements;
  • To prepare an internal audit plan;
  • To integrate the ISO 9001 requirements;
  • To lead a working group meeting;
  • To practice some general semantics principles.
Contact Bernard PINEAUX



This course aims at being practical and operational. The lecture time is therefore limited.
The course is held as a project to set up a quality management system in a context which the students will have chosen and which, if possible, concerns them (e.g., a student association). If students cannot agree on the working theme, they work on the PIME elective semester.
Beyond the documents available on the Chamilo platform, students look for the information they need to lead their project.

First two sessions : presentation of the course; main principles of quality management (stake-holders, PDCA, coherence between strategy and goals, audit, responsibilities for actions); general semantics; ISO 9001:2015 standard; meetings management).

The theme of work must have been chosen at the end of the second session.

The other sessions are held in "meeting mode". Students are responsible for setting up the room and assign roles for the meeting (moderator, secretary, person in charge of the deliverable). Roles must change from one meeting to another. A list of each participant's role during the meeting and in preparing the deliverable must be attached to each deliverable.

Session 3 : overview. What is available? What is the purpuse of the organism? Which action plan? Record of decisions delivered for the next session.

Session 4 : QFD : how to integrate the stakeholders' needs and convert them into specifications? QFD matrix and and record of decisions delivered for the next session.

Session 5 : Process mapping. Describing a process. Setting up indicators/ratios. Process sheet delivered for the next session.

Session 6 : Writing a procedure meeting some requirements of the ISO 9001 standard : internal audit procedure. Procedure delivered for the next session.

Session 7 : Process review. Corrective and preventive action plan. Building an audit plan of the process according to the existing procedure. Action plan and audit plan delivered for the next session.

Session 8 : Problem solving (if possible linked to the studied theme). Pareto diagram, why-why method, 5M method, brainstorming, possibly affinity diagram - KJ).

"Exam session": project review.

Key words : continuous improvement, ISO 9001, management, general semantics, problem solving.


None, but an experience in a company will be useful.


Graded deliverables (for most sessions) add up to a final grade.
No need to be made up normally since the deliverables are given at the beginning of the sessions (unless someone cannot attend the course for a long period).

La note finale est la moyenne des notes de chaque livrable (le niveau de participation de chacun pouvant moduler cette note).
The final grade is an average of the grades obtained for all the deliverables (the role of each student may affect this grade).


The course exists in the following branches:

see the course schedule for 2018-2019

Additional Information

Curriculum->Pagora Engineer - Apprentice->Semester 9
Curriculum->Professionnal training->Semester 9
Curriculum->Pagora Engineer - Student->Semester 9

Pas de consigne spécifique, les enseignements ayant lieu en salle de cours. No specific constraint, teaching taking place in classrooms.


Magazine : Qualitique.
SHIBA S. Les outils du management de la qualité : guide pédagogique. Nanterre : Mouvement français pour la qualité, 1995
ZAIDI A. Le QFD : une introduction. Paris : Tec.&Doc. Lavoisier, 1990
SAUCET M. La sémantique générale aujourd'hui. Paris : Le Courrier du Livre, 1996
SERRES J.C. Manager dans l'incertitude : gestion des risques maximum. La Plaine Saint-Denis : AFNOR, 2006
SERRES J.C. Le management agile : construire et accompagner le changement. La Plaine Saint-Denis : AFNOR, 2007
Norme ISO 9001 :2015 / ISO 9001:2015 standard

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :

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Date of update April 18, 2019

Université Grenoble Alpes