Number of hours
- Lectures 6.0
- Projects -
- Tutorials 4.5
- Internship -
- Laboratory works -
ECTS
ECTS 15.0
Goal(s)
Learning Outcomes:
- Put into practice some of the tools of quality management (affinity diagram, deployment of the quality function, 5 "M" method) ;
- Conduct a working meeting
- Integrate the requirements of the ISO 9001 standard;
- Write a typical procedure used to implement a quality management system;
- Put into practice some principles of general semantics.
Responsible(s)
Bernard PINEAUX
Content(s)
Objective: to convince students that continuous improvement is a necessary condition for the expansion of organizations and is achieved through the methodical implementation of evidence applicable by all.
FOR ACCESS TO SUPPORT DOCUMENTS, SEE THE LINK TOWARD THE "CHAMILO" WEBSITE IN THE "BIBLIOGRAPHY" HEADING
1 - General information
History, management systems, approaches
Communication, general semantics
2 - ISO 9001 standard
Implementation of a quality management system in accordance with the requirements of the ISO 9001 standard
Quality improvement
Audit
3 - Quality management tools
3 guided works, organized as meetings. Classically, affinity diagrams, QFD and world café, but a particular context may lead to organize a different session. For example: internal audit, 5S approach, ...
The courses and the guided works are independent.
Depending on the health constraints in force, the sessions can be held at a distance.
Key words
Continuous improvement, quality, ISO 9001, management, general semantics, problem solving.
- Understanding of English (teaching in English).
- Experience in a company is a plus.
Accessibility for people with disabilities: consult us
Test
Course taught in English.
IMPORTANT: THE ASSESSMENT IS DONE DURING A "SUPERVISED HOMEWORK" SESSION, EVEN IF THE WORK CAN BE COMPLETED AT HOME.
Assessed homework (in pairs or triples): a session dedicated to writing a typical procedure used to implement a quality management system.
The document is given to the teacher in paper and digital format (deposit on the Chamilo platform) before a deadline (later than the dedicated session).
The assignment can be made up if the lack of delivery is justified.
In case of health constraint, the session dedicated to the evaluated assignment will take place remotely.
La note du devoir à la maison (rédaction de la procédure) constitue la note finale.
Rattrapable si la non-remise de la procédure est justifiée.
The grade for the homework assignment (writing the procedure) constitutes the final grade.
Can be made up if the non-receipt of the procedure is justified.
The exam may be taken in french or in english
Calendar
The course exists in the following branches:
- Curriculum - Pagora Engineer - Student - Semester 7 (this course is given in english only)
- Curriculum - Pagora Engineer - Apprentice - Semester 7 (this course is given in english only)
Additional Information
Course ID : 4FMT1140
Course language(s): 
You can find this course among all other courses.
Environmental security
Les consignes relatives à la sécurité et à l'environnement sont évoquées en tant que de besoin. Les enseignements ont lieu dans des salles de cours ou des salles informatiques.
Penser à éteindre ordinateurs et lumières en quittant la salle.
Safety and environmental guidelines are discussed as needed. Classes are held in classrooms or computer rooms.
Remember to turn off computers and lights when leaving the room.
Bibliography
Revue/periodical : Qualitique.
SHIBA S. Les outils du management de la qualité : guide pédagogique. Nanterre : Mouvement français pour la qualité, 1995
ZAIDI A. Le QFD : une introduction. Paris : Tec.&Doc. Lavoisier, 1990
SAUCET M. La sémantique générale aujourd'hui. Paris : Le Courrier du Livre, 1996
SERRES J.C. Manager dans l'incertitude : gestion des risques maximum. La Plaine Saint-Denis : AFNOR, 2006
SERRES J.C. Le management agile : construire et accompagner le changement. La Plaine Saint-Denis : AFNOR, 2007
Norme ISO 9001 :2015 / ISO 9001:2015 standard
Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
http://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03508&id_session=0&gidReq=0&gradebook=0&origin=