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A new generation of engineers

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A new generation of engineers
A new generation of engineers

> Education

Quality and management - 4FMT1140

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  • Number of hours

    • Lectures : 6.0
    • Tutorials : 3.0
    • Laboratory works : 0
    • Projects : 0
    • Internship : 0
    • Written tests : ?
    ECTS : 12.0
  • Officials : Bernard PINEAUX

Goals

Learning outcomes :

  • Use some quality management tools (KJ, QFD, 5M);
  • Hold a working group meeting;
  • Integrate the ISO 9001 management system requirements;
  • Write a typical procedure used to implement a quality management system;
  • Practice some general semantics principles.
Contact Bernard PINEAUX

Content

To convince students that continual improvement is a necessary condition to expand organisms and that it is obtained by applying obvious principles that are applicable by everyone.

POUR L’ACCÈS AUX DOCUMENTS SUPPORTS, VOIR LE LIEN VERS LE SITE INTERNET CHAMILO DANS LA RUBRIQUE "BIBLIOGRAPHIE"/ FOR ACCESS TO SUPPORT DOCUMENTS, SEE THE LINK TOWARD THE "CHAMILO" WEBSITE IN THE "BIBLIOGRAPHY" HEADING

Chapter 1. Background, management systems, principles, approaches - Communication, general semantics
Chapter 2. ISO 9001 standard - Principles described in its chapters - Processes and ratios - Implementing a management system in accordance with the ISO 9001 standard - Quality improvement - Audits
Chapter 3. Quality management tools (brainstorming, problem solving, 5M, KJ, QFD).
Guided work (group of students) : KJ ((affinity diagram)
Guided work (group of students) : QFD (quality function deployment)
The course and the guided work are independent.



Prerequisites
  • Understanding English (course taught in English).
  • An experience in a company will be useful.

Tests

Semester 7 - The exam may be taken in french or in english FR EN

  • Course taught in English.

IMPORTANT : THE GRADED WORK IS SCHEDULED AS AN "EXAMINATION" BUT CAN BE FINISHED AT HOME.
Graded work (groups of 2 or 3 students) : write a typical procedure used to implement a quality management system.
The document is given to the teacher in paper format and in digital format (put on the Chamilo platform) before a given deadline.
Can be made up if the lack of delivery of the homework is justified.



La note du devoir à la maison (rédaction de la procédure) constitue la note finale/The grade is that of the procedure.
Rattrapable si la non-remise de la procédure est justifiée/Recoverable if the lack of delivery of the homework is justified.

Calendar

The course exists in the following branches:

Additional Information

Semester 7 - This course is given in english only EN

Curriculum->Pagora Engineer - Student->Semester 7
Curriculum->Pagora Engineer - Apprentice->Semester 7


Sécurité-Environnement
Pas de consigne spécifique, les enseignements ayant lieu en salle de cours.

Bibliography

Revue/periodical : Qualitique.
SHIBA S. Les outils du management de la qualité : guide pédagogique. Nanterre : Mouvement français pour la qualité, 1995
ZAIDI A. Le QFD : une introduction. Paris : Tec.&Doc. Lavoisier, 1990
SAUCET M. La sémantique générale aujourd'hui. Paris : Le Courrier du Livre, 1996
SERRES J.C. Manager dans l'incertitude : gestion des risques maximum. La Plaine Saint-Denis : AFNOR, 2006
SERRES J.C. Le management agile : construire et accompagner le changement. La Plaine Saint-Denis : AFNOR, 2007
Norme ISO 9001 :2015 / ISO 9001:2015 standard

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
http://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03508&id_session=0&gidReq=0&gradebook=0&origin=

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Date of update July 24, 2020

Université Grenoble Alpes