Pagora rubrique Formation 2022

Quality and management - 4FMT1140

  • Number of hours

    • Lectures 6.0
    • Projects -
    • Tutorials 4.5
    • Internship -
    • Laboratory works -

    ECTS

    ECTS 15.0

Goal(s)

Learning outcomes:

  • Apply certain quality management tools (affinity diagram, quality function deployment, 5 “M” method);
  • Conduct a work meeting
  • Integrate ISO 9001 requirements;
  • Write a typical procedure used to implement a quality management system;
  • Apply certain principles of general semantics.

Responsible(s)

Bernard PINEAUX

Content(s)

Objective: to convince students that continuous improvement is a prerequisite for the expansion of organizations, and is achieved through the methodical implementation of evidence that can be applied by all.

1 - General information
History, management systems, approaches
Communication, general semantics

2 - ISO 9001 standard
Implementing an ISO 9001-compliant quality management system
Quality improvement
Audit

3 - Quality management tools

Three tutorials, organized in the form of meetings. Classically, affinity diagrams, QFD and world café, but a particular context may lead to the organization of a different tutorial. For example: internal audit, 5S approach, etc.

Classes and tutorials are independent.

Depending on health constraints, sessions may be held remotely.

Keywords
Continuous improvement, quality, ISO 9001, management, general semantics, problem solving.

Prerequisites

  • Understanding of English (teaching in English if necessary).
  • Experience in a company is a plus.

Accessibility for people with disabilities: consult us

Test

  • Specific credits: this course brings 1.0 ECTS to students in International Semesters

Evaluation : Written exam (1.5h)

Resit : Written exam (1.5h)

Course taught in English if necessary.

IMPORTANT: ASSESSMENT TAKES PLACE DURING A “SUPERVISED HOMEWORK” SESSION, EVEN IF THE WORK CAN BE COMPLETED AT HOME.
Evaluated homework (in pairs or groups of three): a session dedicated to writing a typical procedure used to implement a quality management system.
The document is handed in to the teacher in both paper and digital format (uploaded onto the Chamilo platform) by a deadline (later than that of the dedicated session).
Can be made up if the failure to hand in the assignment is justified.

In the event of health constraints, the session dedicated to the assessed assignment will take place remotely.

The exam may be taken in french or in english

Calendar

The course exists in the following branches:

Additional Information

Course ID : 4FMT1140
Course language(s): FR

You can find this course among all other courses.

Environmental security

Les consignes relatives à la sécurité et à l'environnement sont évoquées en tant que de besoin. Les enseignements ont lieu dans des salles de cours ou des salles informatiques.
Penser à éteindre ordinateurs et lumières en quittant la salle.

Safety and environmental guidelines are discussed as needed. Classes are held in classrooms or computer rooms.
Remember to turn off computers and lights when leaving the room.

Bibliography

Revue/periodical : Qualitique.
SHIBA S. Les outils du management de la qualité : guide pédagogique. Nanterre : Mouvement français pour la qualité, 1995
ZAIDI A. Le QFD : une introduction. Paris : Tec.&Doc. Lavoisier, 1990
SAUCET M. La sémantique générale aujourd'hui. Paris : Le Courrier du Livre, 1996
SERRES J.C. Manager dans l'incertitude : gestion des risques maximum. La Plaine Saint-Denis : AFNOR, 2006
SERRES J.C. Le management agile : construire et accompagner le changement. La Plaine Saint-Denis : AFNOR, 2007
Norme ISO 9001 :2015 / ISO 9001:2015 standard

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
https://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03508&id_session=0&gidReq=0&gradebook=0&origin=