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A new generation of engineers
A new generation of engineers

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Maintenance and continuous improvement - 4FMA2142

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  • Number of hours

    • Lectures : 0
    • Tutorials : 8.0
    • Laboratory works : 0
    • Projects : 0
    • Internship : 0
    • Written tests : 0
    ECTS : 10.0
  • Officials : Bernard PINEAUX

Goals

Learning outcomes :

  • Present the role, organization and operation of a company's maintenance department through a stay in the department;
  • Implement the quality function deployment tool;
  • Use problem-solving tools and techniques;
  • Work in groups on case studies within a limited time frame.
Contact Bernard PINEAUX

Content

POUR L’ACCÈS AUX DOCUMENTS SUPPORTS, VOIR LE LIEN VERS LE SITE INTERNET CHAMILO DANS LA RUBRIQUE "BIBLIOGRAPHIE"/ FOR ACCESS TO SUPPORT DOCUMENTS, SEE THE LINK TOWARD THE "CHAMILO" WEBSITE IN THE "BIBLIOGRAPHY" HEADING

Three independent parts:

1) Stay in the maintenance department:
Each apprentice must schedule a stay in the maintenance department of his/her company (during the February-March period at the latest) and write a report including the fommowing items :

  • Staff
  • Activities
  • Hierarchy, link to the production department
  • Planning and organisation, procedures
  • Managing and performance indicators of the maintenance activities
  • Competences, safety-related habilitations, training of employees
  • Subcontracting and warranties
  • Available tools : workshop, measuring tools, ...

2) Individual QFD:
Taking into account the customers' needs is one of the requirements to obtain an ISO 9001 certification. The QFD approach enables to convert such needs into technical specifications.

The work consists in building a QFD matrix containing:

  • The ranked expectations of the ranked customers,
  • the technical specifications enabling to meet these expectations,
  • the correlations between these first two items,
  • the technical difficulties raised by these specifications,
  • the correlations between specifications, when appropriate ("roof" of the "house"),
  • the customers' complaints regarding their expectations (right side of the "house").

The work is carried by the apprentice within his/her company and in partnership with the supervisor and/or the person in charge of quality in the company.
This requires a stay in the quality department or with the competent colleagues if such a department does not exist in the company. the stay must then be scheduled during the February-March period at the latest.

All information contained in the QFD will remain confidential.

The apprentice may define the customers (who may be internal customers if the context or the criticity of their requirements justifies it).
The needs and their criticity may be set using customers' complaints or existing expectations.

The specifications enabling to meet these expectations may have already been set or may result from a working group, an improvement project or from the apprentice's point of view.

3) Maintenance and continuous improvement day:
The day tackles several practical and documented problems. The latter may concern maintenance, product quality, process performance. They may be technical or organizational but require a technical background.

Each problem will be presented in its context, typically by answering the questions Who, What, Where, When, How, How much, Why?
Measurements and samples may be used to support the presentation.

This is why we look for volunteer apprentices and supervisors in order for them to share a real case problem (solved or not). Then the group can compare its diagnosis to the one reached by the company.

From the answers to the "Who, What, Where, When, How, How much, Why?" questions, a (root)cause analysis and suggestions of solutions will be proposed, using the 5 "M" (Material, Machine, Method, Manpower, Management/Medium) or any relevant diagnosis tool.

For master apprentices and their colleagues present during the "maintenance and continuous improvement" day):

  • address concrete problems (case studies) and obtain, if necessary, new avenues of investigation;
  • enrich the debate with additional testimonies and technical details.


Prerequisites

Courses "Quality and management" (4FMT1140) and "Maintenance" (4FMA1141).

Tests

1) Stay in the maintenance department:
Report of 3 pages maximum (12 body typeface, single line spacing.The document is given to the teacher in paper format and in digital format (put on the Chamilo platform) before a given deadline.
This document is not graded.

2) Individual QFD:
Report containing the "quality house" (Excel file) and the corresponding explanations. The document is given to the teacher in paper format and in digital format (put on the Chamilo platform) before a given deadline.
The grade of the report weighs 30% of the final grade.
Can be made up if the lack of delivery of the homework is justified.

3) Maintenance and continuous improvement day:
Each group presents conclusions, hypotheses and directions for further investigation. A maximum of 5 slides is allowed for the presentation. The latter is evaluated.
The grade obtained for the presentation weighs 70% of the final grade.
Cannot be made up in case of absence.



N = 0.3*N1 + 0.7*N2

1) QFD individuel/individual QFD :
La note tient compte du respect du cahier des charges et de la forme (orthographe, style).
The grade will take into account how the report meets the specifications and how the document is written (spelling and style).

2) Journée maintenance et amélioration continue / Maintenance and continuous improvement day :
La note prendra en compte le respect du cahier des charges, le fonctionnement du groupe, la méthodologie, la présentation et la réponse aux questions.
The grade will take into account how the specifications are met, how the group works together, which methodology is employed, how findings are presented and how questions are answered.

Calendar

The course exists in the following branches:

Additional Information

Curriculum->Pagora Engineer - Apprentice->Semester 8


Sécurité-Environnement
Pas de contrainte dans le déroulement de cette journée, si ce n'est d'intégrer la sécurité et l'environnement aux réflexions des groupes de travail. No constraint during this day, but safety and environment issues may be assessed by the working groups as they are trying to solve a problem.

Bibliography

Identique à celle des cours prérequis.
Identical to that of the prerequisite courses.

Certains éléments bibliographiques sont disponibles sur le site Internet Chamilo / some bibliographic elements are available on the Chamilo Web site :
http://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03808&id_session=0&gidReq=0&gradebook=0&origin=
et/and:
http://chamilo.grenoble-inp.fr/main/document/document.php?cidReq=PAGORAA23FM03908&id_session=0&gidReq=0&gradebook=0&origin=

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Date of update July 24, 2020

Université Grenoble Alpes